I see there are a lot of reports of calls picked up from a call queue not having any audio but with no resolution.
today i setup a queue and low and behold no audio when picked up. here is a run down of my findings.
From External:
From internal extension:
setup:
3cx ver 8 Professional 16sc
windows server 2003 sp2
sangoma isdn gateway (pci netborder express a101)
linksys spa-902 x 5
snom m3 x 3
tried so far:
today i setup a queue and low and behold no audio when picked up. here is a run down of my findings.
From External:
- call made to queue -> hear prompt saying (you are no 1 in the queue etc) -> extension picks up call -> no audio either way!
call made to DDI -> extension picks up -> audio both ways (no problem)
call made to hunt group -> extension picks up -> audio both ways (no problem)
From internal extension:
call made to queue -> hear prompt saying (you are no 1 in the queue etc) -> extension picks up call -> audio both ways (no problem)
setup:
3cx ver 8 Professional 16sc
windows server 2003 sp2
sangoma isdn gateway (pci netborder express a101)
linksys spa-902 x 5
snom m3 x 3
tried so far:
- happens on snom and linksys phones, so not phone.
ticked "pbx delivers audio" and unticked "reinvite" and "replace header" options
deleted queue and created new
restarted all services
