Solved Call Queue Option to jump to voicemail

[tools]

Hello:

I have a customer who wants callers who are waiting in the queue to be able to direct their call directly to voicemail when waiting. So the Call Queue message might be something like "... if you don't want to wait for an agent, press 9 to leave a message".

I haven't been able to find how/where to configure this option. (maybe it was in the basic training. LOL)

Thanks,

John

 

[Saqqara]

Within queue caller can press * to goto destination if an answer which can be a voicemail

https://www.3cx.com/docs/manual/call-center-queues/

 

[tools]

Thank you Saqqara! I missed that.