Call Queue to Ring Group - issues after update

[Shin]

Dear all,

One of customers is experiencing the following problem.
They used to have several call queue's. With the latest update call queue's have been disabled (as they are no longer supported by the license). While this isn't a big issue, Ring Groups can perfectly manage the needs of the customer. But we are unable to create a new Ring Group with the same extension as the old Call Queue's as 3cx seems to think that the extension is still in use. When creating the RG we get the error "DN number still in use".

How can we make the extensions of disabled call queue's available again?

Thanks in advance for the assistance.

 

[Saqqara]

I think you will find, the queues still exists in the background as your license does not allow them. The system would have not deleted them.

If you where to purchase a Pro license, the queues would appear again.

3CX customer support maybe able to help you, or create new ring groups with new numbers

 

[Shin]

Thank you for your answer Saqqara.

I'll contact support. This topic can be closed if needed.