In our call queues, our agents who are a part of that queue show as logged into the queue on their client, and in the admin interface. However, when we look at the Pannel and any specific queue it shows everyone logged out. When calling the queue the call doesn't ring on anyone's phone but goes directly to the VM box for that queue. I have even programed BFL buttons on the queue and it will confirm audibly that the user is logged in to the queue, but the call won't ring their phone and goes to VM. Even as the queue administrator I can't log them in or out in the app.
I created a new queue and put one person in it with the same exact result that the call doesn't ring but goes directly to VM.
I created a new queue and put one person in it with the same exact result that the call doesn't ring but goes directly to VM.
