Call Queues and lost calls

[Matt Waechter]

Is there a way to mark "office hours" per queue? I have a queue that if the members don't answer or are out of the office the calls over flow to another queue. The problem is even when the users are logged out of the queue and the call is picked up by the other queues it gets marked as a lost or abandoned call (because it leaves the original queue).

 

[YiannisH_3CX]

Hello @business54

You can use the office hours of the inbound rule to send the calls directly to the overflow queue. This way calls will not be marked as abandoned for the original queue.