Call Queues & Intro Music

[Usama Asgher]

I have set up a music on hold for the Queue and Intro music, but it's not playing when the call connects to the queue. What checks shall I do to verify that the settings are correct ?

I can confirm that the files (format etc) is correct.

 

[Alphabetic]

If the music isnt playing then I suspect either a resource issue or an issue with your file.

Music on Hold files: Format WAV (PCM, 8 kHz, 16 bit, Mono, Max size: 100MB)

 

[Usama Asgher]

The same files work when we put them on IVR.

 

[ChrisC_3CX]

@Usama Asgher
You seem to be referring to both the audio file you set as the Queue's MOH and the Intro prompt. Are you having the issue with both? That said, what happens exactly when you call that queue, do you hear absolutely nothing?