Solved Call Queues new 3CX Client

[bwilliams]

With the new 3Cx client how do you select a call in a queue and answer it? With the old client you could just right click the call and transfer to your extension. Now it only lets you drop it. All help is appreciated.

 

[VasilisV_3CX]

Hi @bwilliams,

It will only offer you to transfer calls that are queued, not ones that are polling agents. If you make your agents busy, call the queue then right click you should see the option to transfer the call.

 

[bwilliams]

Which 3CX client are you using?

 

[VasilisV_3CX]

The new Desktop App in this case as you mentioned 'With the new 3Cx client'.

Have you tried the above scenario that I mentioned?

 

[bwilliams]

Yes! So you can't transfer the call when it is "polling"? How do you slow down the polling? Here is the issue. I have a client with an understaffed phone team. When they get off a call there will be 3+ calls in the queue. They want to serve the call that has been in there the longest. The only way I know to get the longest waiting call is to select it and transfer it to yourself.

 

[Evolute IT]

Yes! So you can't transfer the call when it is "polling"? How do you slow down the polling? Here is the issue. I have a client with an understaffed phone team. When they get off a call there will be 3+ calls in the queue. They want to serve the call that has been in there the longest. The only way I know to get the longest waiting call is to select it and transfer it to yourself.

 

[bwilliams]

Thank you for that, I completely spaced that setting.

 

[VasilisV_3CX]

Awesome @bwilliams, @ConceptsWeb beat me to it haha. If you require anything else, feel free to open a new thread!