Call Queue's not registering - BUG in RC1. FIxed RC2

[bbusino]

The v9 app works great except that none of the call queues register. There are no errors and I have tried to delete and re-create the queues to no avail. Here is my log:


18:33:18.081 Currently active calls [none]
18:32:48.081 Currently active calls [none]
18:32:16.081 Currently active calls [none]
18:31:44.081 Currently active calls [none]
18:31:14.081 Currently active calls [none]
18:30:52.907 [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b07ecc8f006e2a7b/MakeCall]
18:30:52.907 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=6060e83edced850b/IVRForward]
18:30:52.906 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b8d497258ef9b233/EndCall]
18:30:52.905 [CM504001]: Ext.807: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=db1b3ec6dce5a56f/807]
18:30:52.891 [CM504001]: Ext.806: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=897286033fe34618/806]
18:30:52.876 [CM504001]: Ext.803: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=2c9ee3b97659bcc2/803]
18:30:52.862 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=d66d7cd6ba5a7ee8/800]
18:30:52.849 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=3e2d005e2608cf9f/999]
18:30:50.642 [CM504004]: Registration succeeded for: 10000@Junction Networks
18:30:50.609 [CM504004]: Registration succeeded for: 10001@BroadVox
18:30:50.547 [CM504004]: Registration succeeded for: 10002@BroadVox 800
18:30:50.334 [CM504003]: Sent registration request for 10000@Junction Networks
18:30:50.301 [CM504003]: Sent registration request for 10001@BroadVox
18:30:50.248 [CM504003]: Sent registration request for 10002@BroadVox 800
18:30:50.113 IP(s) added:[192.168.1.209]
18:30:48.437 [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=b14cfd667294b561/704]
18:30:48.436 [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=e59859f795da00a3/703]
18:30:48.435 [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=8f16a0fe59e5de00/702]
18:30:48.428 [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=63629b39d5d81d7a/701]
18:30:48.408 [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=b28bb2986bfc761d/700]
18:30:48.206 [CM504001]: Ext.SP9: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=98c8a39de4521f03/SP9]
18:30:48.205 [CM504001]: Ext.SP8: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=39a53a6fac999273/SP8]
18:30:48.204 [CM504001]: Ext.SP7: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=3d4a939c89db548f/SP7]
18:30:48.204 [CM504001]: Ext.SP6: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=14be863885bd8e65/SP6]
18:30:48.203 [CM504001]: Ext.SP5: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=883673d6701632fa/SP5]
18:30:48.201 [CM504001]: Ext.SP4: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=b1e1ca9402a7315d/SP4]
18:30:48.189 [CM504001]: Ext.SP3: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=48c486652646df74/SP3]
18:30:48.171 [CM504001]: Ext.SP2: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=7eca8e38c7819acd/SP2]
18:30:48.153 [CM504001]: Ext.SP1: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=f9bf257d542ca90d/SP1]
18:30:48.138 [CM504001]: Ext.SP0: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=bcb0226b4552b1a5/SP0]
18:30:48.130 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=6659b944364b1675/*1]
18:30:48.122 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=c131bb344b259f87/*0]
18:30:48.006 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=75598b18ed3cca3b/*777]
18:30:42.910 [CM504001]: Ext.102: new contact is registered. Contact(s): [sip:[email protected]:5060;transport=udp/102]
18:30:42.877 [CM504004]: Registration succeeded for: 10002@BroadVox 800
18:30:42.863 [CM504004]: Registration succeeded for: 10001@BroadVox
18:30:42.827 [CM504004]: Registration succeeded for: 10000@Junction Networks
18:30:42.751 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
18:30:42.526 [CM504003]: Sent registration request for 10000@Junction Networks
18:30:42.460 [CM504003]: Sent registration request for 10002@BroadVox 800
18:30:42.130 [CM504003]: Sent registration request for 10001@BroadVox
18:30:42.081 Currently active calls [none]
18:30:42.063 [EC200006]: Conference server is connected: application:WIN-EQ9TWJHXTFZ:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:49230
18:30:42.049 [EC200002]: Media server is connected: application:WIN-EQ9TWJHXTFZ:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:49229
18:30:42.041 [EC200004]: IVR server is connected: application:WIN-EQ9TWJHXTFZ:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:49228
18:30:41.915 [EC200005]: Parking Orbit server is connected: application:WIN-EQ9TWJHXTFZ:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:49224
18:30:41.197 [CM506002]: Resolved SIP external IPort (66.92.65.41:5060) on Transport 192.168.1.209:5060
18:30:41.088 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.209:5060
18:30:40.979 Transport [ V4 192.168.1.209:5060 UDP target domain=unspecified mFlowKey=796 ] is joined to SIP multicast group
18:30:40.105 Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert]
18:30:40.105 [CM501006]: Default Local IP address: [192.168.1.209]
18:30:40.105 [CM501007]: *** Started Calls Controller thread ***
18:30:40.105 [CM501002]: Version: 9.0.12808.0
18:30:40.090 [CM501001]: Start 3CX PhoneSystem Call Manager
18:30:39.981 [EC200001]: Configuration server is connected: application:WIN-EQ9TWJHXTFZ:5485/DBProvider local:127.0.0.1:49221 remote:127.0.0.1:5485
18:30:39.981 [CM501009]: License Info: Loaded Succeed


I have a valid license key for v8 that SHOULD in theory work on v9. Has anyone else seen this and what can I do to fix? I have tried re-install and reboots.

 

[MichaelB_3CX]

Re: Call Queue's not registering

Hi, can you check for the following,
1. open task manager > go to Processes and check for VCE Host.exe.
2. open Services.msc and check if the Queue Manager service is running.
3. open Event Logs > Windows Logs > Application, and check if there is some error being displayed.
4. Generate support info and send them to [email protected] (do not forget to use verbosity logging)
Thanks

 

[carolinainnovative]

Re: Call Queue's not registering

Have you tried using the demo key provided in the Version 9 announcement? Just in case it IS a license issue...

See here, half way down: http://www.3cx.com/forums/new-3cx-phone-system-version-9-beta-released-15319.html

 

[[email protected]]

Re: Call Queue's not registering

I installed beta 2 today and have same issue with Queue Manager not starting. I try starting it manually from services.msc but it stops immediately.

 

[nb]

Re: Call Queue's not registering

JIM - Can you send us event logs? Is any thing posted there?

Can you send me the logs?

What is the operating system in use? Thanks

 

[[email protected]]

Re: Call Queue's not registering

We use Windows XP, in windows event log ut just says "3CX PhoneSystem Queue Manager started" and "3CX PhoneSystem Queue Manager was unexpectedly stopped" right after each other.

I will PM you 3CX logs.

 

[nb]

Re: Call Queue's not registering

Send me the logs and check the system - you should have more detailed events [email protected]

 

[webtomten]

Re: Call Queue's not registering

Hi,

I have the same problem with v9 beta 2. The call queue will not register. But the call queue service in services.msc is started.

 

[nb]

Re: Call Queue's not registering

Can you post the logs pls - and send me the configuration of your PBX [email protected]
What is the operating system?

Are there events in system event logs?


Thanks

 

[webtomten]

Re: Call Queue's not registering

Hi,

I can not find any errors on Call Queue in Windows events. I can log into the queue with a phone but if I look in the 3CX Management Call Queue is not registered.

The logs from the 3CX Management is here:

09:29:49.382  [CM506003]: Resolved SIP external IP:port has changed to (83.252.126.146:2888) on Transport 192.168.0.199:5060
09:29:49.250  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.199:5060
09:10:36.670  [CM504001]: Ext.MakeCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=d1d45fc0a571d1cd/MakeCall]
09:10:36.612  [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=e033550f38099481/IVRForward]
09:10:36.611  [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=372547151094e982/EndCall]
09:10:36.474  [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=5d3d2a080dbdb285/999]
09:10:19.281  [CM504001]: Ext.SP9: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=6b070bc8d0925e2a/SP9]
09:10:19.279  [CM504001]: Ext.SP8: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=630f1677a5983674/SP8]
09:10:19.277  [CM504001]: Ext.SP7: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=634f56a316c623ff/SP7]
09:10:19.131  [CM504001]: Ext.SP6: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=3afba907cfebcffc/SP6]
09:10:19.130  [CM504001]: Ext.SP5: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=4dff1d4631be9320/SP5]
09:10:19.127  [CM504001]: Ext.SP4: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=11c3783c655fe1f8/SP4]
09:10:19.120  [CM504001]: Ext.SP3: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=d88778514f73fa6b/SP3]
09:10:19.118  [CM504001]: Ext.SP2: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=e715c39176645768/SP2]
09:10:19.117  [CM504001]: Ext.SP1: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=76ee7966daf3957b/SP1]
09:10:19.072  [CM504001]: Ext.SP0: new contact is registered. Contact(s): [sip:[email protected]:40000;rinstance=9301b757c96acbfd/SP0]
09:10:18.995  [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=44c1db5acecffeae/*1]
09:10:18.947  [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=dbb712dcc50d3171/*0]
09:10:18.755  [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=2b735a05bc4bb0c1/*777]
09:10:16.744  [CM504001]: Ext.704: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=3ebb2de6b59172f3/704]
09:10:16.743  [CM504001]: Ext.703: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=1c825a1af488ab47/703]
09:10:16.724  [CM504001]: Ext.702: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=e3cc1a23fcf4208a/702]
09:10:16.684  [CM504001]: Ext.701: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=2de6fab80cdd254e/701]
09:10:16.551  [CM504001]: Ext.700: new contact is registered. Contact(s): [sip:[email protected]:40300;rinstance=02be7dd94dc32aaa/700]
09:09:56.512  IP(s) added:[192.168.0.199]
09:09:54.656  [EC200005]: Parking Orbit server is connected:    application:Barbar:0/3CXParkOrbit    local:127.0.0.1:5482    remote:127.0.0.1:49371
09:09:54.622  [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
09:09:54.423  [EC200002]: Media server is connected:    application:Barbar:0/MediaServer    local:127.0.0.1:5482    remote:127.0.0.1:49370
09:09:54.024  [EC200004]: IVR server is connected:    application:Barbar:0/IVRServer    local:127.0.0.1:5482    remote:127.0.0.1:49368
09:09:52.155  [EC200006]: Conference server is connected:    application:Barbar:0/3CXConferenceRoom    local:127.0.0.1:5482    remote:127.0.0.1:49364
09:09:51.543  [CM504001]: Ext.527: new contact is registered. Contact(s): [sip:[email protected]:52304;rinstance=5738c000272878f9/527]
09:09:48.684  [CM506002]: Resolved SIP external IP:port (83.252.126.146:33540) on Transport 192.168.0.199:5060
09:09:48.530  [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.0.199:5060
09:09:46.429  Failed to obtain short path name for [C:\ProgramData\3CX\Bin\Cert]
09:09:46.429  [CM501006]: Default Local IP address: [192.168.0.199]
09:09:46.427  [CM501002]: Version: 9.0.13008.0
09:09:46.427  [CM501007]: *** Started Calls Controller thread ***
09:09:46.426  [CM501001]: Start 3CX PhoneSystem Call Manager
09:09:41.432  [EC200001]: Configuration server is connected:    application:Barbar:5485/DBProvider    local:127.0.0.1:49352    remote:127.0.0.1:5485
09:09:41.265  [CM501009]: License Info: Loaded Succeeded

The queue have extension 801 and 802

The operating system is windows 7. I will try to install it on a windows Small bussines server 2008 later.

 

[nb]

Re: Call Queue's not registering

Can you restart the 3CX PhoneSystem Queue Manager ?

Can you post the logs of the queue this time? They are in the application data 3CX Data Logs

 

[webtomten]

Re: Call Queue's not registering

I can start and stopp Call queue service with no problem.
And when i look in windows logs can I only see that the service is started and stopped correct.

Or is there any other log you want to see?

 

[LeonidasG_3CX]

Re: Call Queue's not registering

Hi,

In Settings > Advanced > Custom Parameters:

Please search for a parameter called: DEFAULTLOCALIP and make sure that it's value is set to the IP of your network adapter on the PC 3CX Is installed on.

Restart the services and try again.

 

[webtomten]

Re: Call Queue's not registering

Thank you for your help.

It solved my problem. So now it works as it should.

 

[LeonidasG_3CX]

Re: Call Queue's not registering

Thank you for your help.

It solved my problem. So now it works as it should.

May i ask what your Computer's IP was before and to what you changed it?
Did you restore a backup from a previous Version of 3CX to your V9 PBX?

If yes, could you send that backup to [email protected]?


This is just for review as to see if there are any issues regarding Queues / DefaultlocalIP and Backup and restore.
Your backup would be very helpful.

Thanks

 

[webtomten]

Re: Call Queue's not registering

Hi,

The IP number was 192.168.0.14 and I think there is no local number, I had some time earlier on a 3CX installation.

I used no bakup without putting up a completely new installation on a laptop. But I have had previous v8 on this computer to test a bit.

 

[archie]

Re: Call Queue's not registering

Please, make sure that port 5098 is not occupied by some other application

 

[bbusino]

Re: Call Queue's not registering

I am still having the same problem with the most recent release of v9. I have tried all of what has been discussed however the call queues (both the existing queues from the restore of the v8 system and newly created queues) simply will not register.

What are the next steps to resolving this issue?

 

[nb]

Re: Call Queue's not registering

send us a backup of your configuration.

Check that the queues have music on hold file specified (bug we found after the release)
Delete the queues and create them again.

 

[bbusino]

Re: Call Queue's not registering

Where should I send the backup? I spoke with support and was told that RC2 is coming out Friday and addresses the issue of queues not registering.

To answer the question, I deleted all queues, restarted the application, created a new test queue (default hold music as far as I can tell) and still it does not register.

Thanks