Call Queues- Only Agent Logged in Rejects Call- What Setting Automatically Sends to Dest.IfNoAnswer?

[Micah12345]

Hello,
We have a call queue where the manager would like the caller to be sent to extension for Destination If No Answer. The manager would like the call to be automatically transferred as soon as the Agent rejects the call if the Agent is the only one in the queue.

 

[JohnS_3CX]

Hi Micah12345

The way queues are designed the call will go to Destination if No Answer only once the Maximum Queue Wait Time is reached.

As this is currently not possible I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.