Call Queues

[Erik01]

Hello group,
Im a new user, i have a trail licence for 3CX cloud, everything is working fine bud i cant find the que option in the 3CX Management Console.
I want to make ques for inkoming calls on a extension.

Anny suggestions?

Thanks

 

[Saqqara]

What version of 3CX are you running - v15.5 or V16

If you have recently applied for and installed V16, it comes with a 40 day trial period of Pro version of 3CX - which includes queues.

Check your license details - Settings - License. Try refreshing your license, by clicking on Refresh

 

[Erik01]

Hi Saqqara,

I have the Cloud PBX Express so it is always the latest version.
I dont have the Settings-Licence option, i can see in the Dashboard: Standard Annual 16.0.0.1581 License

 

[JohnS_3CX]

Hi @Erik01,

When did you first get the trial license?

 

[Erik01]

first Date 02/26/2019
Expiry Date 02/26/2020

 

[JohnS_3CX]

Hi Erik01

You license is most likely started on V15 and upgraded automatically to V16 standard free license that does not include the queues.

Upgrading your existing key to a paid Pro version will allow you to use them again. An alternative solution now is to register using a new email and get a new key which starts as V16 Pro for 40 days of evaluation.

 

[Erik01]

thx, I have PBX expres and upgrade to pro is not possible so i have to migrate to VM or local machine to get the pro version.

Thx for the reactions