Call Recording Disappeared from the dash board

[CHI1112]

Hi

Can someone help me with this issue please?

We have got Standard Annual 16.0.0.1581

Product	Standard Annual
Version Number	16.0.1581

Until yesterday i was able to see the call recording on the web portal and also able to download them but after an update yesterday i cant see the Call Recordings anymore.

Any help would be really appreciate.

 

[Evolute IT]

Hi

Can someone help me with this issue please?

We have got Standard Annual 16.0.0.1581

Product	Standard Annual
Version Number	16.0.1581

Until yesterday i was able to see the call recording on the web portal and also able to download them but after an update yesterday i cant see the Call Recordings anymore.

Any help would be View attachment 9983really appreciate.

If you have paid for your license, contact 3CX to get it upgraded to Pro as supposed to. Call recordings are now Pro and Enterprise only.

If you have the free version of 3CX, say goodbye to your recordings unless you upgrade to Pro.

 

[CHI1112]

But it was working perfectly fine until yesterday

 

[Evolute IT]

But it was working perfectly fine until yesterday

If your instance was upgraded to v16, this is when the change happened.

You can try a license refresh and see if it appears. Also don't forget to clean your browser cache after a 3CX upgrade.

 

[CHI1112]

I have tried the licence refresh and still doesn't appear. Done the browser cache refresh too.

 

[Evolute IT]

I have tried the licence refresh and still doesn't appear. Done the browser cache refresh too.

Is this a paid Standard edition or the free one with 4SC/8SC?

Also, did you upgrade to v16 manually or automatically?

 

[CHI1112]

That option of call recording is not showing any more.

 

[CHI1112]

Is this a paid Standard edition or the free one with 4SC/8SC?

Also, did you upgrade to v16 manually or automatically?

Its the paid version Standard annual 16ch

 

[CHI1112]

Is this a paid Standard edition or the free one with 4SC/8SC?

Also, did you upgrade to v16 manually or automatically?

It automatically upgraded

 

[Evolute IT]

It automatically upgraded

First, NEVER auto-update 3CX has it causes things like that.

Now, normally you should have been converted to Pro license to keep your features. You might wanna hit up @YiannisH_3CX or @Bianca. This should be automatic and free but it may have a delay.

 

[CHI1112]

First, NEVER auto-update 3CX has it causes things like that.

Now, normally you should have been converted to Pro license to keep your features. You might wanna hit up @YiannisH_3CX or @Bianca. This should be automatic and free but it may have a delay.

AHh ok. thank you SO much. @YiannisH_3CX or @Bianca can you please help me with this one?

And does that meant i will loose the call recording from today? will it have done call recording or not?

 

[Evolute IT]

AHh ok. thank you SO much. @YiannisH_3CX or @Bianca can you please help me with this one?

And does that meant i will loose the call recording from today? will it have done call recording or not?

That is a fair question, I can't answer that unfortunately. I hope they still work.

Maybe @Aram can help? It's not the first I see having problem with licensing after v16.

 

[CHI1112]

That is a fair question, I can't answer that unfortunately. I hope they still work.

Maybe @Aram can help? It's not the first I see having problem with licensing after v16.

Thank you appreciate your help...

 

[YiannisH_3CX]

Hello @CHI1112

If you have a paid standard version then it should automatically upgrade to PRO once the PX upgrades to V16. If the licence has not upgraded then please contact our customer support so we can look into the issue. https://www.3cx.com/company/contact/

 

[Danielg]

Hi Team
Im in the same boat - paid for a standard licence, it upgraded automatically to V16 and lost call recording.
The licence has not automatically upgraded and its asking for payment. Very disappointing as very difficult to get a hold of someone to sort it out.

 

[YiannisH_3CX]

Hi Team
Im in the same boat - paid for a standard licence, it upgraded automatically to V16 and lost call recording.
The licence has not automatically upgraded and its asking for payment. Very disappointing as very difficult to get a hold of someone to sort it out.

Have you tried contacting our costumer support team? They should be able to help you with your issue.
https://www.3cx.com/company/contact/