Call Recording failing to record first section of call

[hasan87]

Hi All,

We seem to be having issues of the first part of the calling not being recorded. Setup is as follows;

3 Ring groups:

800 - Reception First
801 - Second Group
802 - Ring All

Call Recording is on for all extensions. As it stands all our recordings begin from hold music and miss the first person who answered. It is regardless of which ring group the phone call is answered from. The rest of the call is complete.

Any suggestions on where the issue may lay?

Cheers