Solved Call Recording Quota

[Tom.RS]

Hello,

I've noticed that one of our instances hosted by 3CX has a 1GB allowance for call recordings, no way to change this, and keep hitting the quota after 24 hours. I've compared it with others of the same "tier", 8SC Pro, and discovered the other instances have more storage. The total space is correct, 50GB.

How do we get this increased?

 

[AlexisV_3CX]

Hello!

Please note that Recording quota is fixed on Hosted by 3CX instances, and cannot be modified.

Could you open a support ticket with your Subscription to check the specs of your instance ?

 

[vvoice]

Alexis, I have prospects interested in 3CX hosted and need to know what the recording limits are per license size. Where is this detail published?

 

[AlexisV_3CX]

Hi @vvoice,

You can find all necessary information regarding the storage and specs of hosted instances here.

 

[StefanW]

Something to add, you can besides the local storage, archive the recordings into online storage on schedule.

https://www.3cx.com/docs/manual/pbx-management/#h.24fm5eelyk7f

 

[Tom.RS]

Something to add, you can besides the local storage, archive the recordings into online storage on schedule.

https://www.3cx.com/docs/manual/pbx-management/#h.24fm5eelyk7f

Hi Stefan,

Thank you for your response, we have this in place already but we were hitting 1GB daily. Alexis resolved my issue promptly through emails.

 

[AlexisV_3CX]

Hi Tom,

thanks for confirming! Since the issue is now resolved we will mark this thread as solved.