Solved Call Recordings silent

[GedPerryman]

We've recently upgraded to v20. I've just noticed that when you download a call recording the file appears to be the correct length for the length of the call, but it is completely silent. Any ideas?

 

[GedPerryman]

Just noticed the "play" button in the call log and the call plays when I click that - it's just the downloaded wav file that is silent.

 

[OlegR_3CX]

Hi there.
Is it for all the recordings, or some of them only?

 

[GedPerryman]

This appears to be all of them since the upgrade - I've noticed older calls don't seem to have a download link (we archive to Google).

 

[OlegR_3CX]

So if you place a new call and record it, while having the audio in the call, and you can confirm it, does it mean it is still silent?

 

[GedPerryman]

We have all calls set to record automatically. I called the office on my mobile a few minutes ago and the call was fine. When I click the "play" button in the call log it plays the recording of the call perfectly. When I click the download link I get a wav file downloaded, but it is silent (the file plays for the same length as the call recording should be - just no sound!).

 

[OlegR_3CX]

What do you use to play the file? Did you try VLC for example?

 

[GedPerryman]

It works in VLC! Any ideas why it doesn't play anything in Windows Media Player?

 

[OlegR_3CX]

Not sure what is installed on your OS, and the codes there in your Windows player. So the issue seems in your player.

 

[GedPerryman]

Thanks I agree.

 

[OlegR_3CX]

Perfect. I will close this thread now.
Have a nice day