Hi,
When I create call report of Agent Statistics - Individual Queue, the report is not accurate. The system doesn't count call queue when agents pick up any incoming customer call using by softphone. However, the total number is accurate when they use handset.
How can I create accurate call queue report when my agent picks up customer call using by handset and softphone? Thank you in advance.
When I create call report of Agent Statistics - Individual Queue, the report is not accurate. The system doesn't count call queue when agents pick up any incoming customer call using by softphone. However, the total number is accurate when they use handset.
How can I create accurate call queue report when my agent picks up customer call using by handset and softphone? Thank you in advance.
