Call report reason "Route Disabled"

[sam.phillips]

My google fu is failing me....

I have a customer reporting calls are dropping. I generate a call report, and see the reason is "Route Disabled" within the call progression.

Here are some snippets from the report:






What am I looking at here? This seems to happen all "internally" - we arent hitting an outbound route of any sort, so what "route" is disabled.

 

[sam.phillips]

And of course, just as I posted this... Went for a look back through extension 608's settings and found this:


So it was heading for an external route, and that DDI is on the same trunk as the outbound call - and we don't allow trunks to call themselves at the softswitch level....

Dam it... never trust your customers.