Call Report

[NathanD]

I have a customer that would like a detailed monthly report for all calls from internal extensions to external extensions. The "Call Reports" report does the job with the small problem that the cost column is completely wrong and our VoIP provider doesn't bill by the second. Is there a way to simply disable the call cost column from the report?
Yes I can manually remove it, or advise the customer to ignore it, but not exactly an ideal solution.

 

[cobaltit]

You get what you get with the 3CX reports. If you want anything else you either manually massage the CSV files or use CDR output to another program that reports as you would like.

 

[Cjay]

VoIP provider doesn't bill by the second

You can control the billing to some extent using the parameters >> BILLFREQUENCY & BILLINGROUNDUP (for example if your VoIP provider rounds up durations to whole minutes you can set the reported call costs to reflect this).