Solved Call reports: Destination N/A

[Ronin]

Hello,

Sometimes, on the "Destination" field of the call reports we get N/A.
Why is the N/A shown instead of the number that the caller tried to reach?

 

[VasilisV_3CX]

Hi @Ronin,

Can you provide steps to replicate? I've tried a whole bunch of things but haven't been able to produce a N/A just yet. What does the PBX have set up? Ring groups, Call queues, etc etc.

 

[Ronin]

Hello @VasilisV_3CX ,

I just created a call report from/to every number:
1) In a specific day on June.
2) Time: 15:00-16:00

The N/A also comes in reports where we select call reports from queues and agents.

 

[VasilisV_3CX]

Hi @Ronin,

Just to clarify, we're talking about a standard Call Report, where the To section has the queue (800) and the agents? (e.g 800,101,102)

 

[Ronin]

Hello,

This is correct. Type: Call reports.
I can also send you an example of the error in a private message.

 

[VasilisV_3CX]

Yes please do, I'd appreciate it while trying to recreate this.

 

[jed]

We do from time to time, see the N/A as a destination as well in our JEDWare reporting, but it looks like the call just came in, and was hanged up right away.

 

[VasilisV_3CX]

Upon closer inspection, I noticed that the calls that were marked N/A, were calls whereby a rule terminated them.

 

[Ronin]

Hello @VasilisV_3CX ,

Thank you for the quick solution!
You can close the thread

 

[VasilisV_3CX]

Great to hear @Ronin! Feel free to open a new thread if you require any further assistance or information!