Call Reports generating but not sending to email

[Jennifer.Wilson]

Our call reports seem to have stopped working the last couple days, it started with one report now all of them don't send. I can see the reports under download so they have been generated but they aren't sending to the emails. I tried a one time report and it generated it and appeared in download but didn't send it to my email.
There have been zero changes to the system or reports, this has been working for 4 years.
Anyone else having this issue or any suggestions on a fix?

 

[JohnS_3CX]

Hi Jennifer,

Just in case this is a mail delivery issue, pick an email address that can't receive reports, then find the extension to which it belongs, and send the user a welcome email.

Let's see if the welcome email will arrive or whether its just the reports that have an issue

 

[Jennifer.Wilson]

The welcome email didn't arrive, I tried two different emails and then an email that doesn't get reports and still no welcome email.

 

[JohnS_3CX]

Ok then this is a sign that the issue is specifically with mail delivery rather than reports.

In the 3CX Management Console, under Settings, then Email, you can select the mail server you wish use for sending out emails from 3CX.

There is also a test button there that you should press once wait to see the result: