Solved Call routing based on RestAPI

[ront]

Hello

I'm looking for a way to route calls to the corresponding agent based on a RestAPI call to our ERP. So in simple terms, a call comes in, lookup done via RestAPI, the result returns the Name of the customer and the agent number to be connected to. This could easily be done with CFD but it's not supported by the Hosted version.

Any suggestions?

Kind regards

Ron

 

[Evolute IT]

Don't use the Hosted by 3CX in this case