Call Screener

[abronton]

Ladies and Gentlemen:

I have seen this subject addressed but not in the application that I am trying to accomplish. We are using 3CX v16 Pro with Dynamics 365. It appears that the only way to get the screener to work for external calls is to forward to an external number or mobile. I would like the call screener at all times during office hours however if I have the extension set to transfer to voicemail if not answered in the allotted time the rebound option is not displayed. Am I missing something or does it not work this way. If it doesn't, I don't understand why it would not.

Since we use D365, Ideally, it would be great if Call Screener was bypassed for those found in the database and only activated if not found.

Thanks for any help or insight anybody can provide.

Regards,
Allen

 

[cobaltit]

What is the call screener you are talking about. Is that a Dynamics function? Did a search for call screener dynamics and nothing really came up. It's it called something else?

 

[JohnS_3CX]

Hi @abronton

I believe you are referring to the Announce Caller (Rebound) feature that appears only when forwarding calls to mobile:




It does not work in the way you described because this feature was designed to be used only when forwarding calls to your mobile.


If you wish to do it permanently on all calls, there is a way you can try (even though it was not designed for this reason).

1. Send external calls to a dummy extension.
2. Set the dummy extension's mobile to be your real extension
3. Modify the DND profile to always Forward to mobile
4. You can now tick Announce caller and press OK to save
5. Set the dummy extension's status now to DND

When a call arrives to your external number it will reach the dummy extension, it will play the screening IVR, and then your real extension will ring and you will hear the prompt.

 

[abronton]

Hi @JohnS_3CX,

Thank you very much for the information, that works great.

Have a great day!

 

[JohnS_3CX]

Glad to assist!