call script

  1. AI Call routing to call script

    Greetings, I tried routing a call via the AI receptionist to a call script but it does not work. Has anyone else tried this? I tried it by configuring the call routing settings of the AI receptionist and also the agent instructions but the call won't be routed to the extension of the call...
    • primal_IT
    • Thread
    • ai agent call transfer settings call script extension numbers
    • Replies: 5
    • Forum: AI
  2. zahir sirag

    Call processing script

    Hi, I need to know how I can forward or divert a call to an external number through a call processing script. destination = "Extension."+"605"+"."; // it's work normally as it should i need same function for external calls var has_valid_destination = DestinationStruct.TryParse(...
  3. zahir sirag

    3CX checking DIDs with call script or CFD custom MOH

    Hello, I need to create a script similar to https://www.3cx.com/blog/call-flow-scripts/call-routing-did The issue I’m facing is the following: when I check the number and transfer the call to the extension, no audio is played until the extension answers. Instead, I would like the file...
    • zahir sirag
    • Thread
    • call flow call script cfd did direct did inbond rules did logic inbound onhold usprog
    • Replies: 3
    • Forum: Call Flow Designer

  4. Solved Call Script caused 3CX to reject all calls but....

    I was playing around as i need to investigate call scripts, anyways i went to Integrations | Call Scripts and added a custom one and pointed it at a DID. Then after being presented with a scripting windows i was like "Nope" i don't understand this just yet i will delete it and do some research...

  5. Shared Parking notifications/unparking on a multitenant server

    We have a client on a multitenant server that heavily uses their shared parks and find it easy to forget about parked calls, so they are requesting some kind of notification or automatic unparking after a set time. I understand that there is a system-wide setting to automatically unpark calls...

  6. Help needed with Call Routing Script

    Hi, I need assistance with a C# call script for 3CX v20. The script should check if the PBX is currently in holiday mode. If the PBX is in holiday mode: The script should play the holiday prompt (if it is set) and then redirect the incoming call to the voicemail of extension 200. If the PBX is...

  7. Solved Force Out of Office Hours Dial Code Reverts at Midnight

    Hi All, I have a client, on v20, that only wants to use custom dial codes on their Yealink T54W desk phone, to set the system in and out of office hours. Under Integrations -> Call Scripts I've created them using Store Templates provided. The client is using the dial code around 5 - 6pm every...

  8. Help with customizing dtmf.cs

    I am not a programmer and I don't understand much about C# programming. The current default dtmf.cs script in the Store is very close to perfect for me. However, it plays the MOH while it plays the prompt. I cannot tell how to stop that in the script, but I have the PIN working to go to the...

  9. Solved V20 Incoming calls goes to busy tone after enabling Holiday Script prompt

    Hi 3CX Team, I would like to seek your amazing brains on this matter. Recently, 3CX v20 have released the Call Scripts integration. In preparation for the upcoming Christmas break, we tried enabling it on two of our self-hosted clients, however, it made their incoming calls fail. We tested the...
    • daryl.advincula
    • Thread
    • call script custom holiday holiday prompt incoming calls incomming call failure integration
    • Replies: 2
    • Forum: Phone System / PBX
  10. nicolasGa

    Call Script - Routing to extension/queue depending on the CallerID

    Hi, I want to route a call to an extension or a queue based on a CSV file. (for example :if 06 XX XX XX XX calls, directly route to extension 101) I know that it is doable on the CFD, but I don't have exeperience/knowledge. I'm doing fine on Call Script, so I thought I would do a script for...
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