Call Transfering Randomly

[Rhys Haskell]

Hi,

We have an open 3CX support ticket, but wanted to post here in case anybody has seen this issue before.

We are having issues with calls randomly blind transferring to different extensions without the end user doing anything. The calls do not show in the Yealink logs. I was onsite and saw the issue for myself and there is no input from the user for the transfer to take place.

They will be on the phone speak with an incoming or outgoing call, and then the caller will get hold music and the call transfers to a different extension. It is affecting multiple users on the system, and some users seem to be affected more than others.

 

[NikosT_3CX]

@Rhys Haskell as per our ticket the source of the issue has been identified in the logs of the system.
Since the rights of the agent that was performing this have been removed, I think now all will be ok.
Monitor the situation and if anything happens, let us know and we will check it immediately.