Callback Caller Name

[portlandbolt]

We are trying out the callback feature with our queues but we have an issue with people requesting callbacks when they do not have a DID. In order words, they request a callback and when our user is connected, they get a receptionist who has no idea who called us and we don't know the caller's name. Other systems with callback functions prompt the user to record their name so we can locate them on the callback, is this possible or planned?

 

[leejor]

If the person requesting a call back does not have a direct number, then they should not be using the feature. Unfortunately, there is no way to control that.