Solved "Called Number Does Not Exist"

[GDInc]

We are having an issue with one extension that has a YeaLink T46. Internal calls to the extension work. External outbound calls work. But, when you call into the extension from an external number, the message is "Called Number Does Not Exist".

The call log show my external number in "From" but "To" show "PBX" instead of the extension it should be going to.

Thoughts?

 

[GDInc]

False alarm. The Inbound Rules were set to "End Call" for some reason.

Even though it is fixed, out of curiosity, is there any circumstance that would make the inbound rule change to "End Call" or does those need to be changed intentionally?

 

[craigreilly]

I do not recall what happens when you delete a destination... what does the inbound rule change to?

 

[YiannisH_3CX]

False alarm. The Inbound Rules were set to "End Call" for some reason.

Glad to see the issue has been resolved.

I do not recall what happens when you delete a destination... what does the inbound rule change to?

The inbound rule will change to End Call if the destination is deleted.

 

[GDInc]

The inbound rule will change to End Call if the destination is deleted.

Good to know. I know somewhere a long the time, someone deleted the destination and put it back in probably not realizing it would change to "End Call".

Thanks for the help!