Caller ID - Amazon Chime

[greatchoice]

Just noticed that there is no caller ID, inbound CNAM, being passed to the PBX from amazon chime. They do however say they support this. Is there a setting that is being missed?

 

[cobaltit]

If there is, it's an Amazon Chime setting. You would want to talk to them.

 

[greatchoice]

There is no setting, they answered and says they do accept inbound caller ID.

I did however check using my cell. the invites are different from carriers. Amazon is not passing information. There has to be someone on here that uses Amazon Chime with the same issue

 

[YiannisH_3CX]

The caller ID presentation also depends on the upstream provider. If the provider passes the Caller ID the Amazon will present it. If the upstream provider does not or it sends the Caller ID in a different SIP field than expected then Amazon will not display anything.

 

[greatchoice]

I had confirmation that Amazon in fact DOES NOT support inbound caller ID. It is a feature request but i doubt we will see that.

Porting my numbers back out to another carrier. Horrible.

 

[cobaltit]

So it sounds like they pass inbound caller ID if they receive it, but they don't support lookups.