Caller ID for specific Extensions

[sammeras]

Hello,
Is there a way to config different Caller ID for several different Extensions ?

We have Several Extensions located in different countries, and we like to give each Extensions Caller ID match his country.

Thanks

 

[JohnS_3CX]

Hi,

Each extension can have a defined Caller ID by entering it here. Some conditions to apply depending on the provider

 

[sammeras]

Hello
Thanks for your replay
I did that, and tested a lo t.. still showing the main Trunk Caller ID (not the user Caller ID).


Thanks

 

[JohnS_3CX]

Which provider do you use, and are they 3CX supported?

 

[sammeras]

I'm using Action VoIP.
No, they are not supported by 3CX

 

[leejor]

First you'd need to confirm that your provider allows you to send a caller ID other than your "main" trunk number. If they do, then there are a number of outbound trunk options that deal with where caller ID is taken and which SIP field it is sent. This may require some trial and error. Be aware that changing these settings can have unintended consequences (such as not being able to place calls), so make note of the original settings before making any changes.

 

[sammeras]

Thanks a lot
Will contact them ASAP.

Cheers

 

[Alphabetic]

Check what your outbound setting is for the SIP trunk too in the From User field.