Caller ID not showing

[RichardBaini]

when i receive a call, instead of showing the called id, i am getting as incoming call form the NAME field of the inbound rule and not the actual called id number

 

[TheodorosG_3CX]

What is the configured option under Dashboard<<Advanced<<Contacts<<Options?

 

[RichardBaini]

in 'match caller id to a contact entry' : match exactly
phonebook display: lastname, firstname
add group, queue or did: append name

 

[TheodorosG_3CX]

Are you using a 3CX Supported Provider?

 

[RichardBaini]

u mean telephone line provider?

 

[TheodorosG_3CX]

Yes, are you using a 3CX Supported Provider?

 

[RichardBaini]

no we are using are country phone line provider which is not ip based
local national telephone line tdm alcatel e10 old version
if i plug a regular phone i can see the caller id, if i plug to my grandstream trunk, it is not showing anymore on 3cx

 

[SweetAction]

no we are using are country phone line provider which is not ip based
local national telephone line tdm alcatel e10 old version
if i plug a regular phone i can see the caller id, if i plug to my grandstream trunk, it is not showing anymore on 3cx

Sounds like you will need to work on the generic sip trunk mappings in the 3cx console to select the correct field.

 

[TheodorosG_3CX]

The recommendation of @SweetAction is correct. You need to check the sip trunk parameters or contact your provider.
We strongly recommend to use on of the 3CX Supported Providers to avoid such issues.

 

[RichardBaini]

thank you for your recommendation, can you show me a sample of what to do? how to try mapping in the sip trunk?

 

[Ritter Technologie]

In the SIP Trunk you have the inbound Parameter tab, play around with the "CallerNum" and "CallerName" Parameter

 

[leejor]

If you are using a PSTN gateway, then I would suspect that the Caller ID settings are not set correctly in that device. I would first check the answer delay setting (may be called...number of rings before pickup), this is how long (how many rings, or seconds) the device waits until sending that call to 3CX, and then check the caller Id type setting. Make sure that matches the caller ID type used by your provider.
If the PSTN switch uses Bellcore type Caller ID, then it will send between the first and second ring. If the gateway sends the call to 3CX without waiting for the data (about 3 seconds), then no caller ID will be sent.

 

[tomhoodjr]

If you are using a PSTN gateway, then I would suspect that the Caller ID settings are not set correctly in that device. I would first check the answer delay setting (may be called...number of rings before pickup), this is how long (how many rings, or seconds) the device waits until sending that call to 3CX, and then check the caller Id type setting. Make sure that matches the caller ID type used by your provider.
If the PSTN switch uses Bellcore type Caller ID, then it is send between the first and second ring. If the gateway sends the call to 3CX without waiting for the data (about 3 seconds), then no caller ID will be sent.

This was helpful to me.

In my grandstream fxo gateway I had to set the 'answer' to 2 rings in the portion that sets caller Id functions. When set to 1 ring 3cx would not display caller Id data.

 

[RichardBaini]

thank you, i will try this