Solved Caller ID not working. Anonymous or unknown only.

[lohlocke]

Hello I have almost fully set up the new 3cx phone lines for our small company. But I have changed the extension caller id settings for each of the 5 people, and also the trunk settings. But when I call out it still says unknown or anonymous. I have searched the forums for a few hours now but I cant find anything. Thanks for any help, and I like the system!

 

[craigreilly]

lots of variables here.
1) Provider- VOIP or ISDN/T1/POTS - not all providers allow custom caller id.
2) If Provider -> Approved on 3cx List or other?
3) Number should happen automatically - NAME, if in the US, uses a database to lookup. Your provider should be able to setup your OUTbound Caller ID Name.

 

[YiannisH_3CX]

Hello @lohlocke

This is probably due to your provider not supporting this functionality or you are sending the number in the wrong SIP field. You will need to contact your provider and and ask if this is supported on their end as many providers do not allow you to send a different caller ID. If they do support it then ask when SIP field they need the Caller ID sent. You can then adjust your trunks Outbound parameters accordingly.

 

[lohlocke]

Ok. So Amazingly! The issue was I was using the company name and not the company phone number in the caller id.

Numbers not letters. Nowhere does it say this. I am an idiot.

Thank you for posting.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the update.