Caller ID preservation

[FR_dave]

When a call comes through our 3CX system after our call center is closed the call is forwarded to a number outside of our organization. We would like to preserve the original caller id on these calls. Can this be modified within the 3CX system for those calls? 3CX version is 16.0.6.655

 

[Evolute IT]

When a call comes through our 3CX system after our call center is closed the call is forwarded to a number outside of our organization. We would like to preserve the original caller id on these calls. Can this be modified within the 3CX system for those calls? 3CX version is 16.0.6.655

This depends more on your provider than the 3CX.

 

[leejor]

While there may be some outbound trunk settings, that determine, from from where, Caller ID is taken, that can affect this, but, as mentioned, it may very well be determined by the policies of your provider.

Do you currently send DID caller ID from extensions? Do they allow caller ID to be sent, that is not a number that they have issued to you?

 

[JohnS_3CX]

Your provider may or may not allow you to send an ID that does not belong to you (as mentioned above by the other members).

They may allow 302 Diversion however, in which case you can create a dummy extension, set it to DND and edit the DND settings to use call deflection. Send the calls to this extension as/when needed: