Caller ID Sip trunk instead of one setup Extensions

[Souren Dadaian]

Hi everyone, I am having this annoying problem with Caller IDs,

We have 3CX Pro v16 Windows version.
I have setup Ring Groups with their own DDIs,
Inbound rules set to send these DDIs to correct Ring Group,
In the extensions settings of each member of the ring group I have added the Caller ID same as the Ring Groups DDI.
SIP trunk Caller ID has a different number.
Outbound Parameter is set to use Caller ID from the Extension settings.....

But for some reason once in a while when one of these users in the ring group calls someone, the other end see the Caller ID of the SIP trunk instead of the one set in the extension, it gets annoying when the person on the other end checks their call history and call back the number.... as as you can guess, it doesn't go to the correct Ring Group..

Any help advise will be appreciated.

S

 

[JohnS_3CX]

Hi Souren,

Best you can do is make the fields conform to whatever your provider suggests and ensure you are sending it correctly to them.

What happens next it up to the provider, so it might be a good idea to speak with them about it and see if they can help or provide feedback.

 

[Souren Dadaian]

Thanks,I have now contacted the SIP provider and they are looking into this

 

[JohnS_3CX]

Great, let us know how it goes. Also a small note, sometimes when you make calls to customers that use the same provider as you (on-net calls), the provider might send the caller ID of the main trunk instead of the one you defined. Hopefully they will let you know of the actual reason.

 

[leejor]

Have you been able to "catch" the Activity Log of one of the calls, where the main trunk number showed as the CID? You would then know if that is was was actually sent to your provider.

 

[Souren Dadaian]

Hi, just had a call from my SIP provider, they found out that my numbers are over 10 years old and were lacking valid postal code, so he has updated the details and we are hoping that 24 hours later caller id would be working as it should. I will post an update here..

 

[leejor]

Which provider? It may come up again, with someone else.