Caller ID via SPA3102 and Attendant

[Anonymous]

Got several 3102 devices for incoming lines. They're answered by an auto-attendant module which gives a number of possibilities, including ringing all extensions via a ring group. Works ok best I can tell, except that when the phones ring, I see "PSTN 1 - 10002" calling, not the caller ID of the real caller.

Not life-threatening, of course, but it would be NICE to be able to see who's calling me.

Anyone know how to fix this?

 

[ess]

Hey,

the PSTN Answer Delay needs to be set so that the SPA3102 is picked up after the Caller ID is transferred over the line. This happens within the first two rings.

I have mine set for 4.5. Some people can get away with 3 seconds, but mine isn't 100% that way.

 

[Anonymous]

Thanks, but it didn't work. I tried setting the "PSTN Answer Delay" under the "FXO Timer Values" section to 5. I then noticed a place under "PSTN to VOIP Gateway Setup" that says "PSTN CID for VOIP CID" which was set to no. I tried changing that to YES, both with the timer value set to 5 and to the default of 0. It still shows the call as being from the PSTN adapter, not the original caller. I even tried it on the line that rings straight into a hunt group - same thing.

Any other suggestions?

 

[galal202]

Hello,
Remove 'PSTN 1 - 10002' from PSTN CID Name Prefix:
because some phones take the name first

 

[MrKoen]

I experienced the same issue and solved it by simply setting a switch on the Linksys SPA3102 device. I've described the solution in my post at http://www.3cx.com/forums/problem-with-spa3102-passing-invalid-caller-id-names-8379-15.html#p54313