caller id

[Anonymous]

hello

i have connected to the PBX gateway Portech to GSM networks with 2 sim cards , it's going well, but I don t have the caller ID, I receive the ID card sim, til there a solution to this problem? it s a real problem because if I have customers who leave me no message I can call back.

 

[leejor]

Check the 3CX log. Any sign of caller ID in the incoming call? Are there caller ID options, that you can "play" with on the gateway? Could there be a timing issue where the call is being presented to 3CX too quickly? I know that in PSTN gateways, because the caller Id info is sent after the first ring, you need to wait to collect it. I would assume that because, with GSM, the caller ID is available immediately (or at least should be), there should not have to be a delay, but, that might be something to look at.

 

[willow]

Does teh carrier allow Caller ID spoofing? most in the US do not.

 

[leejor]

Unless I'm confused, I believe that the problem is that he's not receiving incoming caller ID. Outgoing caller ID, on a GSM gateway,as with PSTN, is indeed fixed by your provider.

 

[willow]

oop's Guess I should have read that better.