CallerID after transfer

[eindbaas]

Hi all,

We have updated to V20 recently. We experience a issue with CallerID after this update.

Previously in v18 and earlier when a call would come in and get answered by "User A" the Caller ID of the caller(Name or Phone number) would be shown on the phone and 3CX Softphone.
Upon attended transfer to "User B", in the phone of "User B" the callerID would initially show "User A", and after completing the transfer the on-phone callerID would get updated to the callers CallerID.

However in v20 this has changed. After completing attended transfer the callerID stays "User A". User B cannot see the phonenumer of the caller.
I cant find how to change the behavior back, or how to configure desired behavior.

Can anyone help?

 

[OlegR_3CX]

Hi there.
I am not able to replicate this issue using my Phonesystem with the supported trunk.
In my test, i answered the external call via the Queue on user A (snom phone), and attended transfer to user B on the 3CX Web client. after the call got answered, I then complete the transfer.
In the call history, i can see both of the calls, the one from internal extension, and then the one that got complated after the call was transferd and external number too :

 

[eindbaas]

Very strange, tried replicating the issue agien today. Seems to be working just fine now!

 

[OlegR_3CX]

Great! Thank you for the feedback.