Calls ended before haningup

[Dashti]

hallo everyone
i searched every where but i didnt find my answer,
we are testing 3cx, at this moment we have trailer version, everthing doing it fine, but we can call for -/+ 32 sec, after that it ( ecx voip client and spa901) ending the call withoud any reason
can someone tell me what is wrong with systeem

04:06:47.638 Call::Terminate [CM503008]: Call(71): Call is terminated
04:06:47.638 Call::Terminate [CM503008]: Call(71): Call is terminated
04:06:47.638 Call::Terminate [CM503008]: Call(71): Call is terminated
04:06:47.638 InviteADS:nAckNotReceived [CM503019]: Call(71): ACK is not received
04:06:15.544 CallCtrl:nLegConnected [CM503007]: Call(71): Device joined: sip:[email protected]:5060
04:06:15.544 CallCtrl:nLegConnected [CM503007]: Call(71): Device joined: sip:[email protected]:5070;rinstance=8206353cb33a4420
04:06:10.028 Line:rintEndpointInfo [CM505003]: Provider:[12Connect ] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 6.1.1787.0] Transport: [sip:192.168.1.45:5060]

04:06:10.028 CallCtrl:nAnsweredCall [CM503002]: Call(71): Alerting sip:[email protected]:5060
04:06:04.872 CallCtrl:nSelectRouteReq [CM503004]: Call(71): Calling: VoIPline:*********@(Ln.52013494@12Connect )@[Dev:sip:[email protected]:5060]

04:06:04.763 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:*************@ip:5060]
04:06:04.669 Extension:rintEndpointInfo [CM505001]: Ext.100: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone 6.0.727.0] Transport: [sip:192.168.1.45:5060]

04:06:04.638 CallCtrl:nIncomingCall [CM503001]: Call(71): Incoming call from Ext.100 to [sip:*********@178.127.117.12:5060]
04:04:57.247 ClientRegs:nSuccess [CM504004]: Registration succeeded for: 52013494@12Connect
04:04:57.059 ClientRegs::Register [CM504003]: Sent registration request for 52013494@12Connect
04:04:26.388 ClientRegs:nFailure [CM504007]: Next attempt to register 52013494@12Connect is scheduled in 5 minute
04:04:26.388 ClientRegs:nFailure [CM504005]: Registration failed for: 52013494@12Connect; Cause: 404 Not found; from IP:217.148.168.200:5060

04:04:26.341 ClientRegs::Register [CM504003]: Sent registration request for 52013494@12Connect
04:02:54.075 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:[email protected]:5070;rinstance=8206353cb33a4420/100]

 

[zedatel]

Hi Dashti,

I was wondering if you found a solution for this problem? I'm experiencing the same problem. Also with 12connect.

 

[Vali_3CX]

04:06:47.638 InviteADS:nAckNotReceived [CM503019]: Call(71): ACK is not received

Hi, Dashti

This seems to be the problem and, if I remember, this issue has been reported several times on this forum related to various VOIP Providers.
I suggest you to post this issue on the "3CX Phone System" section (http://www.3cx.com/forums/3cx-phone-system-general-community-led-no-tech-support-1/) since there are more people familiar with Voip Providers than here (me I'm not able to provide you a good answer).

Best regards
vali

 

[zedatel]

I found the solution to my own problem:

The settings need to be changed for my extensions to:

Extension settings --> other --> disable "support Re-invite"

This needs to be done for all extensions, that did the trick.