Calls Going Right to Voicemail WHY?

[thereverend]

Calls that come in are going right to my voice mail. My phone is working properly and i can make calls from it and it is showing as registered but the calls that are coming in are going right to voicemail. Can someone please tell me what settings to check to make sure it is set up right or whatever.. BUT not all calls go to voicemail only 4 out of 6 do.. but the phone is always on and ready when they do.. I call myself and it goes to vm .. please help!

 

[davidbenwell]

We need to see the logs before we can say what the problem is likely to be.

 

[thereverend]

here is the server activity log,.attached

We need to see the logs before we can say what the problem is likely to be.

 

[thereverend]

Would not attach as file so here it is


12:00.625




[CM503003]: Call(20): Call to sip:[email protected] has failed; Cause: 487 Request Cancelled; from IP:192.168.1.108:50567

08:12:00.419

[CM503008]: Call(20): Call is terminated

08:11:57.632

[CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:[email protected]:5060]

08:11:57.632

[CM503002]: Call(20): Alerting sip:[email protected]:5060;transport=udp

08:11:57.335

[CM503025]: Call(20): Calling Ext:Ext.210@[Dev:sip:[email protected]:5060;transport=udp]

08:11:57.295

[CM503004]: Call(20): Route 1: Ext:Ext.210@[Dev:sip:[email protected]:5060;transport=udp]

08:11:57.291

[CM503010]: Making route(s) to <sip:[email protected]:5060>

08:11:57.284

[CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]

08:11:57.238

[CM503001]: Call(20): Incoming call from 15185773549@(Ln.10000@CallCentric - US) to <sip:[email protected]:5060>

08:11:57.166

[CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:210

08:01:27.830

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

07:41:27.163

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

07:21:27.180

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

07:01:27.205

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

06:45:35.041

[CM503008]: Call(19): Call is terminated

06:45:28.632

[CM503007]: Call(19): Device joined: sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb

06:45:28.610

[CM503007]: Call(19): Device joined: sip:[email protected]:5060;transport=udp

06:45:28.580

[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]

06:45:28.579

[CM503002]: Call(19): Alerting sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb

06:45:28.338

[CM503025]: Call(19): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb]

06:45:28.299

[CM503004]: Call(19): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb]

06:45:28.296

[CM503010]: Making route(s) to <sip:[email protected]>

06:45:28.289

[CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:[email protected]:5060]

06:45:28.257

[CM503001]: Call(19): Incoming call from Ext.210 to <sip:[email protected]>

06:41:26.320

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

06:21:26.378

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

06:01:26.442

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

05:41:25.294

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

05:21:25.354

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

05:01:25.365

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

04:41:24.473

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

04:21:24.506

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:5060

04:08:19.825

[CM503008]: Call(18): Call is terminated

04:08:18.289

[CM503007]: Call(18): Device joined: sip:[email protected]:5060;transport=udp

04:08:18.264

[CM503007]: Call(18): Device joined: sip:[email protected]:5060

04:08:07.881

[CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:[email protected]:5060]

04:08:07.880

[CM503002]: Call(18): Alerting sip:[email protected]:5060;transport=udp

04:08:07.580

[CM503025]: Call(18): Calling Ext:Ext.210@[Dev:sip:[email protected]:5060;transport=udp]

04:08:07.538

[CM503004]: Call(18): Route 1: Ext:Ext.210@[Dev:sip:[email protected]:5060;transport=udp]

04:08:07.534

[CM503010]: Making route(s) to <sip:[email protected]:5060>

04:08:07.527

[CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]

04:08:07.492

[CM503001]: Call(18): Incoming call from anonymous@(Ln.10000@CallCentric - US) to <sip:[email protected]:5060>

04:08:07.420

[CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:210

04:07:39.905

[CM503008]: Call(17): Call is terminated

04:07:26.980

Currently active calls - 1: [17]

04:07:21.295

[CM503007]: Call(17): Device joined: sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb

04:07:21.273

[CM503007]: Call(17): Device joined: sip:[email protected]:5060;transport=udp

04:07:21.243

[CM505001]: Ext.999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]

04:07:21.242

[CM503002]: Call(17): Alerting sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb

04:07:21.005

[CM503025]: Call(17): Calling Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb]

04:07:20.964

[CM503004]: Call(17): Route 1: Ext:Ext.999@[Dev:sip:[email protected]:40600;rinstance=d0e9ccce0d3d77fb]

04:07:20.962

[CM503010]: Making route(s) to <sip:[email protected]>

04:07:20.954

[CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/8.0] PBX contact: [sip:[email protected]:5060]

04:07:20.920

[CM503001]: Call(17): Incoming call from Ext.210 to <sip:[email protected]>

04:01:24.477

[CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.109:506

 

[davidbenwell]

Hi, i see your using a Cisco 7960?

Does the phone actually show as registered in 3CX (Green)??

Do you have out of office hours set?

 

[thereverend]

Yes the phone is Green and shows registered and does not go RED unless unplugged'

Hi, i see your using a Cisco 7960?

Does the phone actually show as registered in 3CX (Green)??

Do you have out of office hours set?

 

[davidbenwell]

if you install the 3CX Softphone do you still get the same issue?

 

[thereverend]

I have not been able to get the 3cx for android to work. It will not register.
I have tried the step by step directions and it does not seem to work so i cant even try it.

if you install the 3CX Softphone do you still get the same issue?

 

[davidbenwell]

please try the windows 3CX Softphone and let me know if that works ok, trying to see if its a Cisco Phone issue or 3CX hints the tests.

 

[thereverend]

It still goes right to VM. Even with the softphone..
would you be able to log in to my computer remotely and then ill log you into my 3cx to take a look around and see if everything is right in the 3cx system?

please try the windows 3CX Softphone and let me know if that works ok, trying to see if its a Cisco Phone issue or 3CX hints the tests.

 

[thereverend]

It seems if i SHUT down and RESTART 3CX that the system functions for a little while then.. stops..

please try the windows 3CX Softphone and let me know if that works ok, trying to see if its a Cisco Phone issue or 3CX hints the tests.

 

[davidbenwell]

Might be a good idea to ask someone to do a remote support session to see what's wrong with your 3CX Phone System, it would be the quickest way of getting this sorted.

 

[thereverend]

Can you do this for me?

Might be a good idea to ask someone to do a remote support session to see what's wrong with your 3CX Phone System, it would be the quickest way of getting this sorted.

 

[davidbenwell]

Yes we can, however this is a chargeable service, pm me if you would like me to do this, Available tomorrow between 9am and 6pm UK Time.

 

[thereverend]

What do you get for 1 incident?

Yes we can, however this is a chargeable service, pm me if you would like me to do this, Available tomorrow between 9am and 6pm UK Time.

 

[thereverend]

Can anyone shed some light on this. I would like to have the system up and running 100% before i go ahead any PAY anymore money for it.

right now as it sits it is useless to me. I have today even changed out my servers with a FASTER server with MORE memory and DEDICATED only to 3cx at the moment. IIS is not RUNNING nor is any other server programs.. No Firewall etc.. Please help. the phone says registered all the time when the calls are going directly to voicemail so i have no idea whats going on here!
:evil:

 

[davidbenwell]

full info can be found at

http://www.3cx-phone-system.co.uk/shop/#ecwid:category=886079&mode=product&product=4205695

 

[paul1]

Have you looked at the forwarding rules for your extensions? If your setting for "If the call is not answered within xx seconds then... " is to short that could be the problem.

If you are less than about 10 seconds it could be timing out before you get your first ring. Try extending it to 20 seconds or more to see what happens. Note that there can be different settings for different statuses. (Available Away etc.)

 

[paul1]

After looking at your log a little closer I noticed that you are using an "Out-of-Office" status. If you look at the forwarding tab for an extension you will notice that it does not even attempt to ring a phone with Out-of-Office status. Change your status to available and give it a try.

 

[thereverend]

Set at 60 Seconds right now..
and I have even shut the Voicemail OFF and the Voice Mail will still answer sometimes.
I do not have the phone set for out of the office. Where would i check to see if this is ENABLED?
I see the OUT OF THE OFFICE tab but.. there is no ACTIVATE or anything to select or deselect this option.
I have even tried 2 different phones to make sure it is NOT the phone.. :roll:

Have you looked at the forwarding rules for your extensions? If your setting for "If the call is not answered within xx seconds then... " is to short that could be the problem.

If you are less than about 10 seconds it could be timing out before you get your first ring. Try extending it to 20 seconds or more to see what happens. Note that there can be different settings for different statuses. (Available Away etc.)