Solved Calls in queue hold untill the timeout for destination if no answer is reached

[Khorny]

Hello,
First of all sorry for my bad English

It seems that I can't find the proper solution for this, or this is imposible to do with current 3CX system version.

So to the problem.
I got a system with around 20 queues which are programed to have 420 sec timeout before destination if no answer is triggered.
Now this is iggnored if agent's logged in to the queue are bussy. (it goes immidiatly to that position)

Is there a way to have this rule aplied only if time is breached?

The system is
Professional Perpetual 15.5.13103.5 Windows eddition

Thanks for the help

 

[YiannisH_3CX]

Hello @Khorny

Please note that the callers should stay in the Queue for the duration of the timeout and wait for an available agent. This is the expected behaviour of the Queue so it doesn't matter if all agent are busy as long as they are logged into the queue.
Can you give us some more information regarding the setup of the queue so we can try to replicate this behaviour?

 

[VoIPTools]

I concur with YiannisH_3CX. The key point of his message is "as long as they are logged into the queue".

 

[Khorny]

I'm sorry. I was missled when I was looking the queue agent's login report for different queue as the ''error'' queue.
I double check and found that I was preasuming this and was too quick to post on a forum. Busy week.

Thanks for quick support Yanish

Love this forum.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread.