Calls not logging after update

[ip25]

Hi there!
We have a weird issue with the call log on both the admin portal and on WebClient since updating some of our customers to v16.0.504 (Update 4A?) where the call log no longer works. It's not showing any calls at all since the updates were done, yet on another customer still running v16.0.493 it's all working as expected.

Any ideas?

TIA

 

[Alphabetic]

Think theres a digit missing from your version?

Are you running an alpha on a production PBX?

have you tried a reboot of the system?

 

[JohnS_3CX]

Hi,

I imagine you must be running on 16.0.4.504 now which is the latest stable build as of now.

I would recommend to ensure you are on the latest version of Chrome (v81) and clear the cache of the browser if needed. Finally reboot when possible, just to ensure everything restarts correctly on the machine.

Let us know how it goes

 

[ip25]

Thanks guys, will give it a reboot this evening and respond once I know the outcome!