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calls to ring group don't go to VM

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as an FYI my friend and colleague has a paid 3cx and has the same issues I am having with inbound and outbound. Maybe we should open a ticket?

thanks leon
 
Leon Zetekoff said:
why won't 715 ring from 800 if I dial 800 from 715? all extensions are set for multiple calls.
this is something I can do on asterisk.
Click to expand...
Please note that the Accept multiple Calls option does not apply for ring groups or queues. It is only for direct calls to extensions.
 
Leon Zetekoff said:
as an FYI my friend and colleague has a paid 3cx and has the same issues I am having with inbound and outbound. Maybe we should open a ticket?
Click to expand...
If you have the ability to open a ticket please do so but i would urge you to read the support procedures before you do so.
https://www.3cx.com/ordering/
 
Hi there....that's inconsistent then :-(

Leon
 
ok just spent a few hours debugging this with voip.ms
first they were seeing the pbx request authentication on INBOUND calls. I had user/pass or IP address setup. So I deleted the trunk and built it again. ALso I had a trunk for tollfree outbound which I had the same DID on it so I removed it. (I do not see how to create an outbound trunk WITHOUT any authentication, if you can show me that would be great)

so back to the inbound.
call comes into trunk --> RG800 (rungs 701, 709 and 715).
I DECLINE it on 715. It goes to VM (I presume 709 since it had an english accent as I put the pbx with UK prompts)
so a decline on any extension needs to keep the other extensions ringing until a timeout, answer or whatever..

suggestions? thanks leon
 

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Leon Zetekoff said:
I DECLINE it on 715. It goes to VM (I presume 709 since it had an english accent as I put the pbx with UK prompts)
Click to expand...

Never presume anything. Confirm in the Activity log, or record a customized greeting for 709 to be sure.
 
Last edited:
Leon Zetekoff said:
ok just spent a few hours debugging this with voip.ms
first they were seeing the pbx request authentication on INBOUND calls. I had user/pass or IP address setup. So I deleted the trunk and built it again. ALso I had a trunk for tollfree outbound which I had the same DID on it so I removed it. (I do not see how to create an outbound trunk WITHOUT any authentication, if you can show me that would be great)
Click to expand...

The fact that the PBX was requesting authentication for inbound calls confirms that there is a source identification issue with the trunk. Did the issue go away once removed the DID from the second trunk?

Leon Zetekoff said:
call comes into trunk --> RG800 (rungs 701, 709 and 715).
I DECLINE it on 715. It goes to VM (I presume 709 since it had an english accent as I put the pbx with UK prompts)
so a decline on any extension needs to keep the other extensions ringing until a timeout, answer or whatever..
Click to expand...
As leejor mentioned confirm the destination of the call. Also what is the polling strategy of the Ring Group? What is the destination if no Answer of the ring group?
What devices are the members using? I am asking as i am trying to replicate the issue but i am not having any success at the moment.
 
take 2 -- hi there...this is a test pbx being migrated manually from freepbx. I had to get something working for someone who works for the rabbi in the UK. There are currently three extensions

701 - client (Mac or iPhone not sure what they installed)
709 - iphone client
715 - Win clien, Android clientt, GS WP800
7xx - client TBD

800 - Ring group
709 701 715

Inbound route --> RG 800

destination of RG800 is 709 VM on timeout

what do you mean by polling strategy?
yes when I removed the tollfree trunk then it looks like that cleared up that one issue.

Leon
 
leejor said:
Never presume anything. Confirm in the Activity log, or record a customized greeting for 709 to be sure.
Click to expand...

It didn't come to 715 VM as I have no pending messages.
 
hi there...any updates for me? Thanks leon
 
Did you look over the 3CX Activity Log of the call to see where is did go (3CX mailbox, providers voicemail service?), and why? There may be an issue with how long the call goes unanswered on 3CX and the time before the call defaults to the unanswered route you have set with your provider. Most (commercial users) will avoid timed routing and will only have the provider use a back up route if the PBX has not/is not, registered,
 
Hi there...ah yes sorry RING ALL.

Thanks leon
 
Where are you rejecting the call from? Are you using a mobile client with Push enabled?
 
GM rejecting from mobile client or windows client yes push is enabled

thanks leon
 
Leon Zetekoff said:
GM rejecting from mobile client or windows client yes push is enabled
Click to expand...
I have only managed to replicate this only if a call is rejected from a mobile device notified by Push. I have not been able to replicate the issue from a 3CX client, an IP phone or a registered mobile client.
I would recommend creating a ticket regarding this with our support department as they will need to go through the PBX logs to see what is causing this behaviour.
 
OK thanks as soon as I can get some time I will try and make sure I can duplicate it now and report back thanks
 
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