Solved calls with no recording and negative time in call log

[o3 admin]

hi all,

I'm receiving reports from agents that some calls they make don't appear in call history, when I check the calls I can find the call has a negative time (one example call had a talking time of (-738104.10:50:49). also recordings for these calls don't appear in the 'Recordings' page even though the agent confirms she spoke to a user for several minutes. these calls are not frequent. but since these lines are calls to company customers, we prefer to have the recordings for legal reasons.

• 3CX Version, 16.0.9
• Server OS, e.g. Debian 9
• Is the 3CX Server Hosted and where? On-Premises, as a Hyper-V VM
• IP Phone Make/Model/Firmware version, 3CX windows client
• Provisioning Method: Local
• Trunk Provider or VoIP Gateway Make/Model, Generic SIP trunk config
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[VasilisV_3CX]

Hi @o3 admin,

Have you followed the guide here: https://www.3cx.com/docs/installing-microsoft-hyper-v/ ensuring that you followed the "Time Synchronization on Debian VM" steps?

 

[o3 admin]

hi Mr. VasilisV,
I had followed the steps and now I confirmed the settings were matching the article you sent.
but there was an NTP issue causing the server to lose sync with the rest of the network.

I have corrected the issue.

Thanks for your support.

 

[VasilisV_3CX]

Great to hear @o3 admin, sounds like you were experiencing some time drift with the VM. If you need any other assistance or information feel free to open a new thread.