Calls wont transfer.

[VPCIII]

I have a new 3CX setup on a Hyper V client with 4 V-NICs 2 for sip providers A and B both have QOS hand-offs. from their own router. ATT & Cox Cable 3rd is a air-gapped network for my internal phones. the last is the Internet facing Network. We are having a problem transferring calls, any time we transfer or the Digital Receptionist transfers the call is dropped. Can anyone help with this problem..
Thanks,
Vincent

 

[craigreilly]

What do the logs say?
Best bet to go to Activity and do a Capture. Make the test. Preview in Wireshark.
Happy to take a look. Send via Private Conversation.

 

[VPCIII]

I am now realizing I have a number of problems with the set up that just dont make sense..
On the ATT Trunk set up Options tab there is a field labeled "Select which IP to use in 'Contact' (SIP) and 'Connection'(SDP) fields" I selected "use this IP address" and put in 192.168.1.2, in trace file I see the public address following ::
Message Header

Via: SIP/2.0/UDP 192.168.1.2:5060;branch=z9hG4bK-524287-1---8a5f464cf961d16e;rport

Max-Forwards: 70

Contact: <sip:xxx.161.189.xxx:5060>

To: <sip:[email protected]:5060>
Contact: <sip:[email protected]:5060
I would have expected the private address I put in the feild..



I am right on the verge of deploying another server and reinstalling a fresh 3cx on it..
So I would be glad to pay someone to share a desktop with me so that we can troubleshoot together..