Solved Can Live Chat recognize authenticated users?

[KenStokes]

We use the Live Chat for both authenticated and un-authenticated web pages.

On the un-authenticated pages we certainly need to ask for the name and email address to initiate the chat.

However, it seems clunky to have to ask for a name and email on a webpage (student portal) where the user is already known and authenticated.
We would like to be able to skip asking the user for that information, since we already know it.
We would also like to be able to pass it in to the call-us tag so that the representative could see who is requesting the chat.
For clarity, we have the skills to program and use APIs. We just need to know if this is possible? And if so, is there a reference document or API that we should look to?

 

[Constantinos Constantinou]

Hello @KenStokes ,

There are two attributes as part of call-us code that you can feed with your data. As soon as you feed them with data, then the form will be shown pre-filled with the customer information (editing will be disabled).

• visitor-name
• visitor-email

The user then can click chat to start chatting.

 

[pauly]

Hi,
I had a similar requirement and tried this solution.
Could you clarify how to send the visitor-email and visitor-name ?

I tried appending to the url but it had no effect...
/callus/#xyz?visitor-name=John&visitor-email=[email protected]

 

[pauly]

OK I found it.

I needed to use the widget generation tool (https://www.3cx.com/live-chat/code-generator/ ) instead of just the link in the admin site.

 

[JW Ronken]

Is there any documentation about this?
If I use
<script defer src="https://myserver.com/3cx_msg/callus.js?visitor-name=myauthuser" id="tcx-callus-js"></script>

it still asks for the name of the user
In the widget generation tool I tried it with Required chat box fields NAME ONLY and NONE but neither one passes the name onwards.

 

[Evolute IT]

Is there any documentation about this?
If I use
<script defer src="https://myserver.com/3cx_msg/callus.js?visitor-name=myauthuser" id="tcx-callus-js"></script>

it still asks for the name of the user
In the widget generation tool I tried it with Required chat box fields NAME ONLY and NONE but neither one passes the name onwards.

Add them as attributes to the <call-us> object.

<call-us ... visitor-name="My Name"...>

 

[JW Ronken]

Thanks Frederick, that worked perfectly!

Jan

 

[VasilisV_3CX]

Glad you've got this working @JW Ronken, if you require any further assistance, feel free to open a new thread!