Can not see POC buttom License in Portal.

[Masaki]

Hello 3CX Support,

I am partner 3CX, I have POC for my customer. If register news License and install, and next step to POC License in portal. I can not see POC Button to Change License.

Please income information about.


Thank you,
Suebpong Saengthongsuk.

 

[MonikaR_3CX]

Hello @Masaki

Kindly note that POC creation via the portal is no longer available.

If you require a POC you would need to consult with your account manager directly who could then issue you a POC required.

Best Wishes,
Monika

 

[Masaki]

Thank you for reply me, MonikaR_3CX

I will consult with my account manager again,Thank you. I have some question about Portal with trade in license Perpetual to Annual. Old Portal view see detail Trade-in in list, but this new portal can not see detail. This someting about trade-in licese update, Please tell me again for more information.

Thank you,
Suebpong Saengthongsuk

 

[Valdi]

Hello @Masaki

Kindly note that POC creation via the portal is no longer available.

If you require a POC you would need to consult with your account manager directly who could then issue you a POC required.

Best Wishes,
Monika

By account manager do you mean distributor?

What if I disconnect distributor because of slow response time? Would that enable POC again?

 

[MonikaR_3CX]

Thank you for reply me, MonikaR_3CX

I will consult with my account manager again,Thank you. I have some question about Portal with trade in license Perpetual to Annual. Old Portal view see detail Trade-in in list, but this new portal can not see detail. This someting about trade-in licese update, Please tell me again for more information.

Thank you,
Suebpong Saengthongsuk

Kindly note that a perpetual license trade-in is no longer an option, therefore this would be a reason why you are unable to see the trade-in button in the portal anymore.

Best Wishes,
Monika

 

[MonikaR_3CX]

By account manager do you mean distributor?

What if I disconnect distributor because of slow response time? Would that enable POC again?

It would be the Account Manager/Channel Manager here at 3CX that would assist you with the POC, not the distributor.

Kindly note that disconnecting the distributor wouldn't change this as there is no option to enable a POC to be visible in the Partner Portal anymore.

Best Wishes,
Monika

 

[Masaki]

Kindly note that a perpetual license trade-in is no longer an option, therefore this would be a reason why you are unable to see the trade-in button in the portal anymore.

Best Wishes,
Monika

Hi MonikaR_3CX,

This question is clear. Idea guild if update everyting in portal pls note or specify the exact date at release update history for use to confirm my customer when information has changed.

Thank you krab,
Suebpong Saengthongsuk