Cannot access full admin area

[martytheman]

So I just upgraded to V20. All of the users are type "User" and one of them is type "Manager"

I distinctly remember having to set a use to be the owner previously .. but I have tried 3 different users that could have been the owner but each one is limited in the admin area ( i.e. only Dashboard, Users , Office Hours reports and Event Log ) . All the rest of the options that I have seen in some videos do not exist. I received an email with the following.

Your 3CX Debian OS was successfully updated and all 3CX Services are up and running as normal.
Login here https://sadfsafsadfdas.3cx.co.nz:5001 using the System Owner account.
etc..

EDIT: I have edited this URL, be careful what you post here as you give hackers too much info.

What am I missing..?

 

[bitn2]

You need to login as system owner. This is the main admin user. If you dont know the extension, use the email adress of this user and password.

 

[martytheman]

Sorry - I should have said... yes I understand that you need to log in as the main admin user... I just don't know how to ( or more to the point how to find out what it is ).

There are only 3 possible extensions that I would have thought are the main admin user and none of them give me any more access whether I use the email or the extension to log in.

How can I find out what it is?

 

[bitn2]

Sorry - I should have said... yes I understand that you need to log in as the main admin user... I just don't know how to ( or more to the point how to find out what it is ).

There are only 3 possible extensions that I would have thought are the main admin user and none of them give me any more access whether I use the email or the extension to log in.

How can I find out what it is?

Try to use "admin" as user and your password. If its not working try to reset the password.

 

[martytheman]

Nope.. not working. admin and my password used to work before I upgraded to V20.. now it doesn't

 

[martytheman]

Never mind - I found it. Looks like I used a separate email and forgot about it. I reset the password on that email and was able to log in and see the extra access.

 

[SteveITS]

Per 3CX, if the email used is not unique 3CX doesn't send the password reset email. Logging in is via the system owner extension number.

 

[Alphabetic]

You could always log in to your customer portal and do a reset on that email?

 

[martytheman]

Some months ago I had to create a system owner account. I forgot that I had used a different email for that and I am fairly sure it forced me to use a unique email address. To log into the new V20 - I could not use "admin" any more and I had to use the email that I chose ( and I could reset the password of that one ). so it finally worked for me.

Alternatively - you could roll it back using your backup.. I actually moved from Google to Digital Ocean ( for a more powerful instance for a similar price ) using this page https://marketplace.digitalocean.com/apps/3cx . It has to be the easiest thing I ever did with this sort of config - it set up pretty much everything including certs , FQDN etc. Once set up .. make sure you have your system owner email and all of your user emails are unique.. and then upgrade.

Anyway .. good luck.

 

[SteveITS]

The old management console is gone. It's all the Admin section of the web client. 3CX has been talking about that for quite a while. re: edit trunks, there are some features that will be added in the first couple of updates, after v20 is released: https://www.3cx.com/blog/releases/v20-release-candidate-2/

 

[martytheman]

FYI
- If you are logged in as the system owner you will get a menu like this ( by clicking on Admin down the bottom )
- If you are not logged in as the system owner then you get a menu with about 4 items in it.