Solved Cannot access management console via FQDN

[Ricky Horne]

Hi,

I cannot access the management console outside of the network or provision mobile phones using QR code!

• I have the Debian v1.0 version of 3CX installed.
• We are using fresh install of 3CX 15.5.0
• I have a static IP
• Firewall ports checked and all green ticks
• We can make and receive phonecalls from Mobile and Remote office
• Can also provision mobile devices using the config file.
• I have run nslookup and it returned the correct IP
• Tried resetting the DNS records by changing from static to dynamic and back to static (left 24 hours to propagate)

 

[Saqqara]

Have you opened up port 5001 on the firewall - Firewall checker does not check this port.

You may have blacklisted your IP address, can access it from another wan IP

 

[Ricky Horne]

I have found the cause.
I already have port 5001 opened for another IP address.
Works fine if i disable that rule.

 

[YiannisH_3CX]

Glad to see the issue has been resolved