cannot change office hours, ok button is greyed out

[craisondigital]

I am on the latest 3cx fully updated. I went to settings, and timezone/office hours, and choose configure under thursday. Then i change to the correct office hours, but it will not let me choose ok. I can only choose cancel?

 

[Marari]

Greyed out usually means no changes were made.

If you click cancel, does it show 8:00-17:00 above the 'configure' button for Thursday?

 

[craisondigital]

yes, it is currently set for 8:00-17:00. I am trying to change that, but once i make the change, i cannot choose OK

 

[Marari]

@craisondigital

Interesting. I see the same problem.

Click "Delete" to get rid of the entry, click configure to set up a new one - edit the time appropriately - click ok.

Please let me know if this works.

 

[Marari]

@craisondigital

You'll have to click the time (8:00 - 17:00) to get the delete button to work. If you click configure first, delete will be greyed out.

 

[Marari]

@YiannisH_3CX

Might be a UI bug ...

 

[YiannisH_3CX]

I know the logic is confusing but it works as it was designed to work. You cannot edit an already set hour. You have to delete it and reconfigure it. The configure button is there to allow you to configure 2 or more sets of times is those do not overlap. So you can end up with something like this:

To get the OK button to work you need to set times that do not overlap. As you may know extensions with auto switch are available during office hours, switch to Away during break times or switch to DND on out of office hours. Setting office hours like the example above allows you to switch extensions to DND between 12:00 and 13:00 and you can also have break times configured at a different point in time to allow extensions to switch to Away and take advantage of different routing during the day. Hope this makes sense.