Cannot escape from Dial by Name in IVR

[TestHead]

If a caller enters the dial by name directory and doesn't know how to spell the last name of the person they want, there appears to be no way to "escape" from the directory loop without hanging up. "Zero out" does not function at this juncture, so they are in a frustrating black hole. Is there a solution, short of entirely disabling this directory?

 

[leejor]

Does dialling "*" take them to the operator extension?

 

[JohnS_3CX]

No unfortunately it will not, there's no way currently to return.

 

[TestHead]

Thanks folks. I will do a workaround using the top level IVR menu. Can this go onto a software bug fix list?