Cannot install 3CX due to License Key Error and Broken Repo

[tajmac]

I am struggling to activate my pro keys. My hyper-v crashed so we did a fresh 3CX install from official ISO (that is a separate misery because of broken repos). In the meantime, yesterday we also purchased Pro keys 3CX. Now when we are activating it it says the keys are for previous edition while we just bought the license yesterday.

To make matters worse, when we tried connecting to support they ask us to find a reseller. Why?? I have already bought it, why go to reseller now just because keys are not working? Secondly, when we pay for licenses and if they do not work we consider as goods-not-delivered. Asking to pay for licensing support is unethical.

PS: our company PBX is still down and we were using 3CX from 2019.

 

[NickD_3CX]

Hi @tajmac !

To start by answering your question "when we tried connecting to support they ask us to find a reseller. Why?? I have already bought it, why go to reseller now just because keys are not working?"

Because if you did do that, you wouldn't have any of these problems....

I am struggling to activate my pro keys.

we did a fresh 3CX install from official ISO (that is a separate misery because of broken repos)

Now when we are activating it it says the keys are for previous edition while we just bought the license yesterday.

3CX is Channel-based, which means we prefer to sell via our Partners, who in turn have the expertise to overcome common problems like the above.
For the really adamant customers that don't want to work with a 3CX Partner for whatever reason, we do offer the alternative of getting a license key directly, but for support, yes, there is a charge.


Now, lets see what we can do to help.
I believe the issue here is that you are using the wrong/old ISO to install, which is installing V16, or even older possibly and that is why you are getting broken repositories and the message that you cannot activate a key on a previous version.
All new keys are issues for 3CX V18, so by the time you are getting this last message, you are clearly trying to activate it on an older version.

So, what I would recommend:

1. Scrap all VMs you have to start from the beginning, but if you have any Backup files you wish to try and restore, those keep somewhere safe.
2. Create a new VM by following these instructions: https://www.3cx.com/docs/installing-microsoft-hyper-v/
   Important! Give special note to the last section that says "Debian 9 on Microsoft Hyper-V"
3. Log into https://customer.3cx.com, and from the "Downloads" section, download the new V18 ISO
4. Use that in Hyper-V, and proceed with the installation normally (instructions here).
5. If you have a backup, restore it and you should have any problems

PS:
I changed the title of the thread to better cover your problem.

 

[Evolute IT]

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