Cannot log in to the web client

[FuTech-Nel]

I updated a client from v18 to v20 on an on-prem Windows 10 PC.

I went to log in to the web client after the upgrade, and the username and password that were set up as the System owner are not working.

Is there a way to reset the password or am I cooked?

 

[JoshWS]

Were these the old root credentials or a system owner account? As Root Credentials are not a thing in V20.

 

[BrunoI_3CX]

What you can do is navigate to your FQDN login page and click the 'Forgot password?' option. Then, enter the email address assigned to your System Owner extension and click 'Reset password'. After this, you should receive an email allowing you to reset the account password.

If you are not receiving the password reset email, could you please confirm whether the email address assigned to the System Owner extension is unique, or if it is also assigned to multiple extensions?

 

[FuTech-Nel]

What you can do is navigate to your FQDN login page and click the 'Forgot password?' option. Then, enter the email address assigned to your System Owner extension and click 'Reset password'. After this, you should receive an email allowing you to reset the account password.

If you are not receiving the password reset email, could you please confirm whether the email address assigned to the System Owner extension is unique, or if it is also assigned to multiple extensions?

There is no email attached to the extension.

 

[Charles_3CX]

If there is no email on the extesnion then it's not going to get sent a password reset email. Please check the guide before performing the upgrades.

Opening a support ticket will be the best option to check.