Cannot provision Yealink T42G on 3cx hosted platform.

[djesse]

Hello,
I am trying to setup a Yealink T42G on our 3cx hosted phone system, version 18.0, update 9 (build 20). It is running firmware 29.83.0.120. I have hard reset it mulitple times. I have tried reflashing it with the same version firmware using pumpKIN. Yet, the default password of admin doesn't work on either phone or the GUI, so cannot access any of it's settings. So currently unable to provision it correctly on our phone system. Any ideas gratfully received!

 

[TheodorosG_3CX]

As a first step please ensure that you are using the latest 3CX Supported Firmware version as listed here.
Then make another attempt.

 

[djesse]

Thanks. Upgraded to the latest firmware. However, once phone has an internet connection, it contacts the yealink RPS server, so i believe, after some investigation, it is bound to the Yealink RPS server. And until it is been ub-bound, it cannot be setup on our 3cx system.

 

[TheodorosG_3CX]

That is correct. This indicates that the phone previously was provisioned using the Yealink RPS. In this case you need to contact Yealink in order to remove it.